Some countries have customs bias against mails of Traditional Patent Medicine, Complementary and Alternative Medicine, Traditional Medicine, Traditional Chinese Medicine, Chinese herbal medicines, dietary or herbal supplements: Brazil, Denmark, Finland, Germany, Kuwait, Mexico, Netherlands, Norway, Portugual, Saudi Arabia, South Africa, Spain, UAE.
First-class mail of items (small mail piece, individual uses) may be acceptable to Brazilian, German, and Mexican customs.
Importation of medicines requires special authorization by German authorities.
German law provides strict regulations for importing medicine into Germany from other countries. Prohibited medicine products identified by U.S and German customs officials can either be destroyed or returned to sender, according to German and U.S. postal and customs officials.
German customs officials open mails and inspect contents. Over-the-counter medications, vitamins/minerals, and herbal & dietary supplements are also not allowed to be mailed through by German customs officials.
Medicinal products, beauty products, cosmetics, and toilet articles are admitted only by prior approval of the Department of Public Health in Mexico.
South Africa, Netherlands
Neither South Africa nor the Netherlands will accept any vitamins or dietary supplements of any kind. Such are considered a medication and will be very difficult to be accepted by customs.
Restricted Goods to South Africa
- Medicine (excluding sufficient quantities for three months for own personal treatment accompanied by a letter or certified prescription from a registered physician)
- Herbal products (Department of Health permit required)
Prohibited and Returned Items
Items may be returned to us for a variety of reasons including customs not allowing certain items into the country. In addition, packages can also be returned due to a bad shipping address. Unfortunately we can not issue a refund of any kind for orders seized or destroyed by customs unless the order is returned back to our warehouse in an undamaged and resalable condition. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. So if your order gets returned to us, we will refund your money (the cost of the order minus the shipping charges) once we receive the item back into our warehouse.